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Due to the handmade, custom-made and one-of-one nature of GUTFRAU pieces, all sales are generally final.

Custom orders and personalized pieces cannot be returned or exchanged.

If your item arrives damaged or if there is an issue with your order, please contact us within 48 hours after delivery and we’ll find a solution together.

Please read all product descriptions and measurements carefully before purchasing.

Each GUTFRAU piece is individually selected, designed and customized by hand.

Most products are created using pre-loved vintage and second hand pieces as part of a more sustainable approach to fashion and objects.

Due to the handmade nature of the products, slight imperfections, traces of previous life or irregularities may occur and are considered part of the piece’s individuality.

All textile products are pre-washed before shipping to set the paint, remove excess pigment and improve durability. Please treat every piece with care and read the individual care instructions before washing or using the product.

Orders are carefully packed and shipped from Germany. Please allow a few business days for processing.

International customers are responsible for possible customs duties or import taxes depending on their country.

If you have questions regarding worldwide shipping, custom requests or special orders, feel free to get in touch before purchasing.

GERMANY

5€ shipping

Free shipping on orders over 150€

EUROPEAN UNION

15€ shipping

UNITED KINGDOM & SWITZERLAND

25€ shipping

WORLDWIDE

35€ shipping